6 返信 最新の回答 日時: Mar 30, 2017 2:07 AM ユーザー:Anonymous

    Groups: Archive Perm Failure

    Anonymous

      G-Suiteを導入してから約1ヶ月で下記の事象に悩まされています。

       

      グループメールへは正しく送信されている(送信者にMailDaemonによる通知が無い)が、

      グループにトピックが投稿されていないが、グループメンバーへは該当のメールが配信されている

       

       

      レポートから下記2つの方法でログを抽出したところ、どちらも最終のアクティビティは”Archive Perm Failure”が出力されています。

      1. メール送信者、メール受信者(グループのメールアドレス)、送信日時から抽出
      2. メールIDから抽出

       

      上記1の方法で抽出したログの最終アクティビティのステータスは”HELD_FOR_MODERATION”となっており、

      スパムメールとして扱われた形跡がありますが、保留中のメッセージには表示されず、

      ログを見てもメンバーの誰も該当メールを拒否した形跡がありません。

       

      上記2の方法で抽出したグループメールの最終アクティビティのステータスは”DELIVERED”になっており、

      確かに全てのグループメンバーへメールは配信されておりました。

       

      こちらの事象について、考えられる原因などありますでしょうか?

      また、その対策などがあれば合わせて教えていただきたいです。

       

      以下にログをCSV形式貼り付けますが、メールアドレス、ドメイン、メールの件名、IPアドレス、メールIDはサンプルです。

       

      上記1の方法で取得したログ(メール送信者、メール受信者(グループのメールアドレス)、送信日時から抽出)

      Message ID,Start date,End date,Sender,Message size,Subject,Direction,Attachments,Recipient address,Event target,Event date,Event status,Event target IP address,Has encryption,Event SMTP reply code,Event description

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:48 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","group@recipient.example.com","SMTP_IN","2017/03/13 08:06:46 UTC","RECEIVED","119.255.255.255","Encrypted","250","250 2.0.0 OK"

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:48 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","group@recipient.example.com","SMTP_IN","2017/03/13 08:06:47 UTC","INSERTED","","Encrypted","",""

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:48 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","group@recipient.example.com","LIST_SERVER","2017/03/13 08:06:47 UTC","DELIVERED","","Not encrypted","","Message Accepted."

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:48 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","group@recipient.example.com","INTERNAL_SERVER","2017/03/13 08:06:47 UTC","IN_PROGRESS","","Not encrypted","",""

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:48 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","group@recipient.example.com","NONE","2017/03/13 08:06:47 UTC","HELD_FOR_MODERATION","","Not encrypted","","Archive Perm Failure"

       

      上記2の方法で取得したログ(メールIDから抽出)

      Message ID,Start date,End date,Sender,Message size,Subject,Direction,Attachments,Recipient address,Event target,Event date,Event status,Event target IP address,Has encryption,Event SMTP reply code,Event description

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:50 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","group@recipient.example.com","SMTP_IN","2017/03/13 08:06:46 UTC","RECEIVED","119.255.255.255","Encrypted","250","250 2.0.0 OK"

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:50 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","group@recipient.example.com","SMTP_IN","2017/03/13 08:06:47 UTC","INSERTED","","Encrypted","",""

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:50 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","group@recipient.example.com","LIST_SERVER","2017/03/13 08:06:47 UTC","DELIVERED","","Not encrypted","","Message Accepted."

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:50 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","group@recipient.example.com","INTERNAL_SERVER","2017/03/13 08:06:47 UTC","IN_PROGRESS","","Not encrypted","",""

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:50 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","group@recipient.example.com","NONE","2017/03/13 08:06:47 UTC","DELIVERED","","Not encrypted","","Archive Perm Failure"

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:50 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","user1@recipient.example.com","SMTP_OUT","2017/03/13 08:06:47 UTC","DELIVERED","","Encrypted","",""

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:50 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","user1@recipient.example.com","INTERNAL_SERVER","2017/03/13 08:06:47 UTC","DELIVERED","","Not encrypted","",""

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:50 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","user1@recipient.example.com","SMTP_IN","2017/03/13 08:06:48 UTC","INSERTED","","Encrypted","",""

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:50 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","user1@recipient.example.com","SMTP_IN","2017/03/13 08:06:48 UTC","RECEIVED","209.255.255.255","Encrypted","250","250 2.0.0 OK"

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:50 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","user1@recipient.example.com","GMAIL_INBOX","2017/03/13 08:06:48 UTC","DELIVERED","","Not encrypted","",""

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:50 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","user2@outer.domain.example.com","SMTP_OUT","2017/03/13 08:06:47 UTC","DELIVERED","","Encrypted","",""

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:50 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","user2@outer.domain.example.com","SMTP_OUT","2017/03/13 08:06:47 UTC","DELIVERED","","Not encrypted","",""

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:50 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","user2@outer.domain.example.com","SMTP_OUT","2017/03/13 08:06:47 UTC","DELIVERED","222.255.255.255","Not encrypted","",""

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:50 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","user3@recipient.example.com","SMTP_OUT","2017/03/13 08:06:47 UTC","DELIVERED","","Encrypted","",""

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:50 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","user3@recipient.example.com","INTERNAL_SERVER","2017/03/13 08:06:47 UTC","DELIVERED","","Not encrypted","",""

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:50 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","user3@recipient.example.com","SMTP_IN","2017/03/13 08:06:48 UTC","INSERTED","","Encrypted","",""

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:50 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","user3@recipient.example.com","GMAIL_INBOX","2017/03/13 08:06:48 UTC","DELIVERED","","Not encrypted","",""

      "<20170313170643.901D.50FA61C2@sender.example.com>","2017/03/13 08:06:46 UTC","2017/03/13 08:06:50 UTC","george@sender.example.com","8866","サンプルの件名","Mixed","1","user3@recipient.example.com","SMTP_IN","2017/03/13 08:06:48 UTC","RECEIVED","209.255.255.255","Encrypted","250","250 2.0.0 OK"

        • Re: Groups: Archive Perm Failure
          Anonymous

          Google Group for Business を有効にされて使われているものと思います。

           

          エラー詳細については分かりませんが、下記の設定を確認してみてはと思います。

           

          グループの設定にて

           

          情報 > コンテンツ管理 > グループへのメッセージをアーカイブする

          これがOFFになるとメールはメンバーに配信されますが、グループにはアーカイブされません。

           

           

           

            • Re: Groups: Archive Perm Failure
              Anonymous

              アドバイスありがとうございます。

              ご指摘された部分、たしかにティックが入っております。

               

              Screen Shot 2017-03-20 at 9.46.26.png

               

              ただ、設定の問題ですと「全て」のグループメールに対しての挙動になるかと思いますが、本件は「一部」のメールにおいて発生しており、その「一部」のメールに対しては今のところ共通点がございません。

                • Re: Groups: Archive Perm Failure
                  Anonymous

                  なるほど、それは特殊ですね。

                   

                  ちなみに、設定 > 管理 > スパムメッセージ > 管理キューをスキップしてグループに投稿

                   

                  をして送信テストをしても、Archive Perm Failure はでるでしょうか。

                  グループへ送信はされているようなので該当しないとは思いますが、試せる所はこのあたりかなと...

                    • Re: Groups: Archive Perm Failure
                      Anonymous

                      あと

                       

                      G Suite Help Forum にて Error archiving some message という同じトラブルのスレッドを見つけました。

                      そこでは、情報 > 詳細設定 > グループをリセットより

                       

                      1. グループの種類を選択

                      2. このグループをリセット

                       

                      とグループの設定を初期化したら直ったというものでした。

                      もちろん設定を初期化すると、再設定は必要になるとは思いますが(投稿制限等)、試す価値はあると思います。

                        • Re: Groups: Archive Perm Failure
                          Anonymous

                          アドバイスありがとうございます。

                           

                          お教えいただいたスレッドの彼の様に、実は今は問題が見つかっておらず、発生のタイミングなども不明な状況です。

                           

                          タグなどかなり設定済みなので、リセットでどこまで設定が初期化されるか調査してみてトライしてみます。

                            • Re: Groups: Archive Perm Failure
                              Anonymous

                              本件 Googleより回答がきたのでお知らせします。

                              3月13日ごろにグループに投稿されたメッセージのうち、添付ファイル月のメッセージのアーカイブ処理がおかしくなっていたようです。

                              現在は問題が解消されていると思いますので、一度確認してみてください。